Linkages among E-Service Quality, Satisfaction, and Usage of E-Services within Higher Educational Environments
نویسندگان
چکیده
منابع مشابه
Influential Factors of E-Retail Service Quality Affecting E-Satisfaction
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User satisfaction is an important predictor of online consumer behavior and the success of a web-based system. If customers are satisfied with the services received through the online system, it is likely they will keep using the system. To examine factors affecting user satisfaction with e-services, a questionnaire was distributed to a random sample of (615) students out of (5918) at Petra Uni...
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ژورنال
عنوان ژورنال: International Journal of Business and Social Research
سال: 2017
ISSN: 2164-2559,2164-2540
DOI: 10.18533/ijbsr.v7i3.1040